Privacy policy
Last updated: February 2025
Introduction
RV Envy LLC ("RV Envy," "we," "our," or "us") operates the rvenvy.com website and related services. We are committed to protecting your privacy and ensuring you have a positive experience on our site.
This Privacy Policy explains our online information practices and the choices you can make about how your information is collected and used. Please read this privacy policy carefully.
About RV Envy
RV Envy is a technology platform that operates websites and customer relationship management (CRM) tools on behalf of RV dealership clients. We serve as a tech provider, building and hosting dealer websites, managing lead intake, and facilitating communication between consumers and dealerships.
As part of our services, dealer clients may connect their Facebook Pages and advertising accounts through our platform. This policy covers how RV Envy handles data both as a direct service (rvenvy.com) and as a tech provider operating on behalf of our dealer clients.
Information we collect
Information you provide directly
When you use our services, we collect information you provide directly, including your name, email address, phone number, and any other information you choose to share in your communications with us.
Information collected automatically
We automatically collect certain information about your device and how you interact with our site, including your IP address, browser type, operating system, pages visited, and time spent on each page.
Cookies and tracking technologies
We use cookies and similar technologies to enhance your experience, remember preferences, and understand how you use our site. Please refer to our cookies policy for more information.
Information received from third-party platforms
When our dealer clients connect their Facebook Pages through our platform, we may receive lead data submitted by consumers through Facebook Lead Ads, including names, email addresses, and phone numbers. This data is received via Meta's Platform and is classified as "Platform Data" under Meta's terms.
We also receive authentication tokens when dealer clients connect their accounts via Facebook Login for Business, which allows us to retrieve lead data on their behalf.
How we use your information
We use the information we collect for various purposes, including:
- • Providing and improving our services
- • Responding to your inquiries and support requests
- • Sending you promotional communications and updates
- • Analyzing site usage and trends
- • Detecting and preventing fraud or abuse
- • Complying with legal obligations
- • Processing lead inquiries received through connected third-party platforms (e.g., Facebook Lead Ads) on behalf of our dealer clients
Information sharing
We do not sell your personal information to third parties. We may share your information in the following circumstances:
- • With service providers who assist us in operating our website
- • When required by law or to protect our rights
- • In connection with a merger, acquisition, or sale of assets
- • With your consent for other purposes
- • With our dealer clients on whose behalf data was collected (each client only receives their own data)
Meta Platform data
RV Envy integrates with Meta (Facebook/Instagram) platforms as an authorized tech provider. The following describes how we handle data received through Meta's Platform ("Platform Data").
Data received
When consumers submit inquiries through Facebook Lead Ad forms, we receive the information they provided, typically including name, email address, and phone number.
How we use it
Platform Data is processed solely on behalf of the specific dealer client whose Facebook Page received the lead. We deliver the lead to the dealer's CRM system for follow-up. We do not use Platform Data for our own marketing or advertising purposes.
Data separation
Platform Data from one dealer client is maintained separately from other clients. We do not commingle or aggregate lead data across different dealer accounts.
No sale of Platform Data
We do not sell Platform Data under any circumstances.
Data retention and deletion
Platform Data is retained as long as necessary to provide services to the dealer client. Upon request from the consumer, the dealer client, or when the dealer relationship ends, Platform Data is deleted. Consumers can request deletion of their Platform Data by contacting us at [email protected].
Security
We implement appropriate technical and organizational measures to protect Platform Data against unauthorized access, processing, loss, or destruction.
Facebook Login for Business
Our dealer clients authenticate their Facebook account connection using Facebook Login for Business. We receive and store page-level access tokens to retrieve lead data on their behalf. These tokens are stored securely and are revocable at any time by the dealer through their account settings.
Data security
We implement appropriate administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures meet or exceed industry standards for data protection.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information. If you believe you have discovered a security vulnerability, please report it to [email protected].
Your privacy rights
Depending on your location, you may have the right to:
- • Access the personal information we hold about you
- • Request correction of inaccurate information
- • Request deletion of your information
- • Opt out of marketing communications
- • Request deletion of data received through third-party platforms (e.g., Facebook Lead Ads)
Contact us
If you have questions about this Privacy Policy or our privacy practices, please contact us at [email protected].
Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date at the top of this policy. Your continued use of our site following the posting of changes constitutes your acceptance of such changes.